Updated Booking Policies for November and December

To ensure a smooth and seamless experience for both our clients and stylists during our busiest season, we've implemented updated booking policies. Please take a moment to read through these changes carefully.

Deposits to Secure Bookings

All clients must pay a refundable deposit when booking appointments for November and December. This deposit will be refunded if the appointment is cancelled outside of 48 hours or transferred when rescheduling. However, if you cancel within 48 hours, this deposit will be taken as payment for the cancellation fee. Please note that we are unable to hold appointments without a deposit.

Cancellation Policy

During the Christmas period, our cancellation policy will be extended from 24 hours to 48 hours. Cancellations made within 48 hours, as well as no-shows, will be subject to a $75 surcharge per cancelled appointment (colour + cut = 2 appointments). Crysalis reserves the right to cancel unconfirmed appointments. Please note that booked services cannot be cancelled upon arrival (see above cancellation policy for details).

All no-shows will be required to pay deposits for all future appointments.

Late Arrivals

If you arrive late, your stylist will consult with you to determine what services can still be performed within the remaining appointment time. However, if you are 15 minutes late past your appointment time, your appointment will be cancelled, and you will be charged a cancellation fee.

Crysalis uses the finest products available to provide outstanding colour. To maintain your excellent results, it’s important that you treat your hair with care. Crysalis cannot guarantee lasting results if you use unsuitable hair products or swim regularly. 

In consideration of our other clients and our stylists, we require 24 hours notice of cancellation or rescheduling. Cancellation within 24 hours or No-shows will be required to pay a $75 surcharge / per appointment cancelled. . All new clients are required to pay a non-refundable deposit upon booking. All No-shows will be required to pay deposits for all future appointments. Crysalis reserves the right to cancel unconfirmed appointments. Booked services cannot be cancelled on arrival of visit. Please be respectful of this policy.

This policy is not valid during festive season periods. Please refer to Nov & Dec appointment policy.

If you arrive late , a consultation will be had with your stylist as to what is possible to perform in the remaining appointment time.

Our prices reflect the extensive experience of our team and our continual commitment to training and education. All prices include GST and are subject to variation without notice.

On the 1st of July 2023 there will be an increase in salon prices. Please ask your stylist for a quote during your service if you have any concerns. 

and minimise waste. All of our hair clippings are donated to community garden projects, all foils and colour tubes and tins are collected for recycling and peroxides, dyes and tints are also collected and disposed of responsibly. 100% of all proceeds gained from recycling salon waste through Sustainable Salons is donated to charitable organisations. To find out more about Sustainable Salons Australia please visit www.sustainablesalons.com.au

As a courtesy to other salon guests and in our efforts to offer a relaxing and professional atmosphere, we kindly request only those receiving services be present in the service areas. Children capable of sitting quietly and unsupervised may wait in the provided seating area. While this policy helps ensure all guests enjoy a relaxing salon experience, it was also created with your child’s safety in mind. We are currently not offering services to children under 12