Return & Refund Policy

At Crysalis, we carefully curate every product we stock and genuinely stand behind the quality of the brands we recommend. If you have any questions or concerns about a purchase, we're always happy to help.

Change of Mind

We do not offer refunds or exchanges for change of mind. We encourage you to speak with one of our team before purchasing if you're unsure which product is right for you.

Faulty or Damaged Products

If you believe a product is faulty, damaged or incorrect, please contact us within 7 days of receiving your purchase.

Where a product is found to be faulty or does not meet Australian Consumer Law guarantees, we will happily provide a replacement, repair or refund where appropriate.

Haircare Recommendations

Our team takes great care in recommending products based on your individual hair type, lifestyle and goals. If you're unsure how to use a product or feel it isn't performing as expected, please get in touch. We're always happy to provide advice and ensure you're getting the best possible results from your home haircare routine.

Returns

If a return has been approved, products must be returned:

• In their original packaging

• With proof of purchase

• In accordance with the return instructions provided by our team

Need Assistance?

If you have any questions about your purchase or our return policy, we'd love to hear from you. Please contact our team and we'll be happy to assist.