Shipping Policy

Thank you for shopping with Crysalis.

We take great care in preparing and packaging every order to ensure your products arrive safely and beautifully presented.

---

Processing Your Order

Orders are typically packed and dispatched within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or holidays, dispatch times may be slightly longer. If there are any significant delays, we'll be in touch.

---

Shipping

We currently ship Australia-wide.

Shipping costs are calculated at checkout based on your location and selected delivery method.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your delivery.

---

Delivery Times

Delivery timeframes are provided by our shipping partners and may vary depending on your location.

While we do everything we can to dispatch your order promptly, Crysalis is not responsible for delays caused by the shipping carrier or circumstances outside of our control.

---

Incorrect Shipping Information

Please ensure your shipping details are correct when placing your order.

If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply before your order can be resent.

---

Damaged or Missing Orders

If your order arrives damaged or you believe an item is missing, please contact us within 7 days of receiving your parcel.

We'll work with you to resolve the issue as quickly as possible.

---

Local Pickup

If local collection is available, you'll receive an email once your order is ready for collection from our Newcastle salon.

Please wait until you've received your collection confirmation before visiting the salon.

---

Questions?

If you have any questions about your order or delivery, we'd love to help.

Please get in touch with our team and we'll be happy to assist.